Version 2026-10-01
Standard Contract Terms for Trade Services (QuoteNod baseline) v2026-10-01. These are standard terms supplied by QuoteNod, not legal advice to either party.
These standard terms apply to every quote approved through QuoteNod, alongside any additional terms from the trader shown with the quote. Nothing in these terms or the trader's additional terms reduces your statutory rights as a consumer. If a trader's additional term conflicts with the consumer protections in these standard terms, these standard terms apply.
1. Who the contract is between. The contract is between you (the customer named on the quote) and the trader named on the quote. QuoteNod provides the quoting and signature service and is not a party to the contract.
2. When the contract is formed. A contract is formed when you sign and approve the quote. The signed quote, these standard terms and the trader's additional terms together form the agreement. Keep your PDF copy — both parties receive one.
3. The price. The quote states the total price and whether VAT applies. The trader may not increase the price for the quoted work without your agreement (see clause 7 for variations). If the quote is expressed as an estimate for any item, that item's final cost must be agreed with you before that work is done.
4. Deposit and payment. If the quote states a deposit, it is payable on approval using the trader's stated payment details, and the remainder is payable as set out in the quote or the trader's additional terms (if not stated, on completion of the work). A deposit is not an extra charge — it is deducted from the total. If you cancel under clause 6 before work begins, the deposit must be refunded within 14 days, less any amount properly due for work already performed at your request or costs reasonably incurred. If you are buying as a business and pay late, the trader may also charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998; this does not apply to consumers.
4a. Paying online, and paying from outside the UK. Where the trader takes payment online, you pay through the trader's own payment provider — Stripe or GoCardless — on that provider's own secure page, and its terms apply to how that payment is handled; the money goes to the trader, not to QuoteNod. You can always pay by bank transfer instead, using the details on your payment page. Payments are in pounds sterling into a UK account. If you pay from an account held outside the UK, your own bank may charge you for the transfer or convert the currency at its own rate — those are your bank's charges, and the trader must still receive the full amount shown on the quote. Neither the trader nor QuoteNod adds any fee for the payment method you choose.
4b. If you are paying in instalments. Where you have chosen a payment plan, the plan is part of this contract: the first payment is the deposit, payable when you approve, and each later payment is due on the date shown on your schedule. Each payment has its own link. You may clear the rest of the plan in one payment at any time — the button is on any of your payment pages — and you will never pay more in total for using a plan than the price on your quote. If the trader asks to replace your plan with a single payment, that is a change you have to sign; your plan stands unless you agree to it.
4c. Messages about your payments. So that your plan runs itself, QuoteNod (the software the trader uses) emails you about the payments on this job: your payment link when you approve, a reminder the day before each payment is due and on the day, and up to three reminders if a date passes without payment. It will also email you your receipts, and anything else needed for this job — a copy of the quote, a completion certificate, an access code, a change to sign. By approving this quote you agree to receive these messages at the address you gave. They are about your job and nothing else: QuoteNod does not send you marketing and does not pass your address to anyone for theirs. If your address changes, ask the trader to correct it; if you would rather not receive reminders, tell the trader, and payment stays due on the dates you agreed either way.
4d. Who comes to do the work, and messages about the visit. The trader may send a member of their team to carry out the work. Where the trader uses QuoteNod's diary, you may be emailed when they are on their way, with the name, position, work telephone number and photograph of the person coming and an estimated arrival time; that time is an estimate, and the message says what to do if they are delayed. You may also write to the trader about this job from the link you were sent, and the trader may reply; those messages form part of the record of the job. After the work is signed off, you may be emailed once asking for a review of the trader; leaving one is entirely your choice, what you write is yours, it is shown publicly only if you tick that you agree when you leave it, and you can ask for it to be taken down (clause 4f).
4e. Your details in the trader's other software. The trader may copy the details of this job — your name, contact details, address, the work and the amounts — into their own business software, such as accounting software or a spreadsheet, or pass them to services they use, such as Zapier or Make. Those copies are held by the trader under their own arrangements. If the trader later erases your details from QuoteNod, that erasure does not reach copies already made elsewhere; ask the trader about those.
5. Your right to cancel (consumers). If you are a consumer and you approved this quote away from the trader's business premises (including online, by phone or at your home), the Consumer Contracts Regulations 2013 normally give you 14 days from approval to cancel without giving a reason. To cancel, tell the trader in a clear statement (a text, email or letter is enough) within that period.
6. Starting work within the cancellation period. If you want the work to start within the 14-day period, you must expressly request this (agreeing a start date within the period counts as such a request). If you then cancel: you must pay for the part of the work already done at the point of cancellation; and if the work has been fully completed at your request, you lose the right to cancel. Certain contracts — for example urgent repairs or maintenance you specifically requested, or goods made to your specification — carry different cancellation rules, which the trader must explain to you.
7. Changes and unforeseen work. Neither party may change the agreed work unilaterally. If extra or different work is needed (including problems that could not reasonably have been seen when quoting), the trader must tell you, agree the change and any price difference with you before doing it, and record it — a new or updated signed quote is the proper record. You are not obliged to pay for extra work you did not agree to.
7a. Work you were offered and decided against. If the trader quotes extra work and you decide not to have it, that decision is recorded and a short note appears on the invoice for the work you did agree to. The note says what was recommended, that you chose not to go ahead, and what the extra work was quoted as. It is a record of a conversation and nothing more: it is not a charge, it does not commit you to anything, and declining is your right under clause 7 above.
It is there because the value of such a record is entirely in its existing before anything goes wrong. If the work you were offered later turns out to have mattered, you and the trader hold the same written account of what was said and when — which protects you exactly as much as it protects them. A quote you declined can be reissued later, at the prices current then rather than the prices on it now.
8. The trader's obligations. The Consumer Rights Act 2015 requires the trader to perform the service with reasonable care and skill, within a reasonable time (if no time is agreed), and — where no price is fixed — for a reasonable price. Goods and materials supplied must be of satisfactory quality, fit for purpose and as described. If the service does not meet these standards you are entitled to ask for repeat performance or, where that is impossible or not done in reasonable time, an appropriate price reduction.
9. Your obligations. You agree to give the trader reasonable access to the site at agreed times, accurate information about the job, and any consents or permissions the work needs from third parties (such as a landlord), unless the quote says the trader is obtaining them.
10. Materials and ownership. Unless stated otherwise, materials remain the trader's property until paid for in full, once incorporated into your property standard law applies. Removed parts and waste are disposed of by the trader unless you ask to keep them before work starts.
11. If something goes wrong. The trader is responsible for damage caused by their negligence. Nothing in this agreement limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Neither party is liable for delay caused by events genuinely outside their control, provided they tell the other promptly and take reasonable steps to minimise the delay.
12. Complaints and disputes. Raise any problem with the trader first, in writing, and allow a reasonable opportunity to put it right. If you cannot resolve it, you may use an approved alternative dispute resolution scheme where the trader participates in one, or the courts. This agreement is governed by the law of the part of the United Kingdom where the work is carried out, and its courts have jurisdiction.
12a. Reporting the trader to QuoteNod. If the trader has done something wrong — work not done, money taken and nothing delivered, this contract not honoured, threatening or dishonest behaviour — you can report them to QuoteNod at /report-a-trader. A person at QuoteNod looks into every report on its own; a report that is upheld is a strike on the trader's account, and three strikes closes it. QuoteNod does not tell the trader who reported them. This is in addition to clause 12, not instead of it: QuoteNod cannot recover your money or decide the dispute — it can only stop a trader who is a problem from using QuoteNod to find the next customer.
13. The record. The signed quote is recorded with a timestamp and a cryptographic integrity check so that neither party can alter it after signing. Either party may ask QuoteNod to verify the record against its integrity hash. QuoteNod reserves the right to provide either of you — the trader or the customer — with proof that this contract was signed and of what was signed: the signed PDF, the date and time, the details given at signing and the integrity check, exactly as the record holds them. That proof is given without alteration and without taking a side, and may also be given to a court, ombudsman or regulator that lawfully requires it.
14. If the trader moves to a new QuoteNod account. The trader may move this record, and the details on it, to another QuoteNod account for their business. The signed quote, its integrity check and your signature move unchanged, the trader holding the new account becomes responsible for your details, and any payment link you have keeps working.
15. What QuoteNod is, and is not, responsible for. QuoteNod is the quoting and invoicing software the trader uses. It is not a party to this contract (clause 1), it does not do the work, and it does not hold, receive or guarantee any payment: money you pay goes to the trader, through the trader's own payment provider or bank. Payment, non-payment, late payment, refunds, the quality of the work and any loss of money or property are matters between you and the trader, and all financial liability on this job sits between the two of you. To the fullest extent the law allows, neither QuoteNod Ltd nor its affiliates — its directors, employees, contractors, sub-processors and payment providers — is liable to you or to the trader for any loss of money or assets arising from this contract or any payment under it. By signing the quote, you and the trader both agree to this. Nothing in this clause limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited, and nothing in it reduces your statutory rights against the trader.